Your Fragrance Inquiries Answered
Customer Support: Discover insights about orders, delivery, returns, and more.
Have a question about our fragrances? We’re here to help!
Explore our FAQs to find answers to your questions. If you need additional help, please contact our customer support team.
How do I track my fragrance order?
Tracking your fragrance order is a breeze! After your order is dispatched, you’ll receive an email with a tracking number. Click the number or enter it on our website’s tracking page for real-time updates.
What is your fragrance return policy?
We offer easy returns within 30 days. Return unused items in their original packaging with tags. Contact our support team to initiate a return.
How long does fragrance shipping take?
We know you’re eager to get your new fragrance! Our standard shipping takes 3-5 business days within the UK. Shipping times may vary based on product availability and your location.
Do you provide international fragrance shipping?
Yes, we ship internationally! We want everyone to enjoy our fragrances. Please note, international shipping may take longer. Customs fees and import duties are the customer’s responsibility.
How do I track my order?
Tracking your order is simple! After shipping, you’ll receive a confirmation email with a tracking number. Click on the number or enter it on our tracking page for real-time updates on your delivery status.
What is your return policy?
We offer easy returns within 30 days. Unused items in their original packaging with tags can be returned. Contact our support team to initiate the process.
How long does shipping take?
We know you’re eager to receive your items. Standard shipping usually takes 3-5 business days within the UK. However, please note that shipping times may vary based on product availability and your location. We always aim to deliver your order as swiftly as possible.
Get in Touch with Fragrancy UK for Exceptional Customer Support
188 Hood Avenue
London, UK 10001
(020) 7946 0958
support@fragrancyuk.com